Chromebooks have become increasingly popular in recent years due to their affordable prices and user-friendly features. However, like any electronic device, they are not without their faults.

One common issue that Chromebook users may face is a malfunctioning headphone jack.

This can be frustrating for those who rely on headphones for work or entertainment purposes.

In this article, we will discuss the reasons behind the Chromebook headphone jack not working and provide some solutions to fix this problem.

Possible Causes for Chromebook Headphone Jack Not Working

Before we dive into troubleshooting methods, it is essential to understand the possible causes for why your Chromebook’s headphone jack may not be working. Here are the five main reasons why this issue may occur:

Possible causes for Chromebook Headphone Jack Not Working
5 main causes for Chromebook Headphone Jack Not Working

1- Hardware issue:

The most common cause for a non-functioning headphone jack is a hardware problem. It could be due to a damaged or loose connection, faulty headphones, or a defective audio port on your Chromebook.

2- Software glitch:

Sometimes, a minor software glitch or bug can cause the headphone jack to stop working. This could be due to outdated drivers, conflicting applications, or incorrect audio settings.

3- Dust and debris:

Dust and debris can accumulate in the headphone jack over time, causing it to malfunction. This is especially common if you frequently use your Chromebook in dusty or dirty environments.

4- Damaged audio jack:

If you have recently dropped your Chromebook or accidentally pulled on the headphone cord, it is possible that the audio jack has been damaged. In this case, you may need to replace the audio port entirely.

5- Hardware compatibility:

Some headphones and earphones may not be compatible with your Chromebook, resulting in the headphone jack not working. This is more common with older or specialized headphones that require a different type of audio port.

How to Fix if Chromebook Headphone Jack Not Working?

Now that we have identified the possible causes for this issue let’s explore how you can fix it and get your headphone jack working again. Here are some basic troubleshooting steps that you can try:

How to Fix Chromebook Headphone Jack Not Working?
Troubleshooting steps to Fix Chromebook Headphone Jack Not Working

Basic Troubleshooting Steps:

1- Check your headphones: First, ensure that the issue is not with your headphones. Try using them on another device to confirm if they are working correctly.

2- Restart your Chromebook: A simple restart can often fix minor software glitches and refresh system settings.

3- Plug and unplug: Sometimes, unplugging and plugging your headphones a few times can help establish a proper connection.

4- Try different audio ports: If your Chromebook has multiple audio ports, try plugging in your headphones in each one to see if any of them work.

Checking Volume and Audio Settings:

Sometimes, the issue may be related to incorrect volume or audio settings. Here’s how you can check and adjust them:

1- Click on the volume icon in the bottom right corner of your screen.

2- Make sure that the volume is not set to zero and that it is not muted.

3- Click on “Audio settings” and ensure that the correct output device is selected.

Updating Drivers:

Outdated drivers can also cause issues with your Chromebook’s headphone jack. Follow these steps to update your audio drivers:

1- Go to the Chromebook’s settings and click on “About Chrome OS”.

2- Click on “Check for Updates” to see if there are any pending updates.

3- If an update is available, click on “Update Now” and wait for the process to complete.

Cleaning the Headphone Jack:

As mentioned earlier, dust and debris can clog the headphone jack, causing it to malfunction. Here’s how you can clean the audio port:

1- Use a toothpick or small brush to gently remove any visible dust or debris from the headphone jack.

2- You can also use compressed air to blow out any stuck particles.

3- Once cleaned, try plugging in your headphones again and see if they work.

Additional Tips to Avoid Future Issues with Headphone Jack

1- Use compatible headphones: As mentioned earlier, some headphones may not be compatible with your Chromebook’s audio port. To avoid this issue, make sure to use headphones that are designed for use with Chromebooks or have a standard 3.5mm jack.

2- Keep your audio port clean: Regularly cleaning the headphone jack can prevent dust and debris from building up and causing issues. You can use compressed air or a small brush to clean it out every few months.

3- Be gentle with your headphones: Avoid pulling on the headphone cord or yanking them out forcefully, as this can damage the audio port. Additionally, avoid using excessive force when plugging them in.

4- Check for updates regularly: Keeping your Chromebook’s software and drivers up to date can prevent compatibility issues and fix any bugs that may cause the headphone jack to stop working.

5- Use Bluetooth headphones: If you frequently use headphones, consider using Bluetooth headphones on your Chromebook. They eliminate the need for a physical audio port, reducing the chances of it getting damaged or malfunctioning.


A non-functioning headphone jack can be frustrating, especially if you rely on headphones for work or entertainment.

By understanding the common causes and following the troubleshooting steps mentioned above, you can fix this issue and prevent it from occurring in the future.

Additionally, implementing the suggested tips can help you maintain a healthy audio port and ensure that your headphones continue to work smoothly with your Chromebook.

So, if you face this problem in the future, don’t panic! Instead, follow these steps and get back to enjoying your favorite music or videos on your Chromebook. Happy troubleshooting!


Do all headphones work with Chromebook?

Most headphones with a standard 3.5mm jack should work with Chromebooks. However, some specialized or older headphones may require a different type of audio port and may not be compatible.

Why is my headphone jack only working on one side?

This could be due to an issue with the headphones themselves, such as a damaged wire or speaker. Try using a different pair of headphones to see if the issue persists.

What do I do if none of the troubleshooting steps work?

If you have tried all the basic troubleshooting steps and your headphone jack still does not work, it is possible that there is a hardware issue with your Chromebook’s audio port. In this case, it may be best to contact a professional for further assistance.

Can I use wireless headphones with a Chromebook?

Yes, you can use wireless headphones with a Chromebook as long as your Chromebook has Bluetooth capabilities. You can check this in the settings or by consulting the manufacturer’s specifications.

Can I listen to audio through both my speakers and headphones simultaneously?

Yes, you can listen to audio through both your Chromebook’s speakers and headphones by adjusting the audio output settings. Simply click on the volume icon and select “Audio Settings.” From there, you can choose to play audio through multiple devices at once.

What is the headphone jack port on Chromebook called?

The headphone jack port on a Chromebook is typically referred to as an audio port or 3.5mm jack. It is the same type of port that is commonly found on phones, laptops, and other devices for connecting headphones or speakers.

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