Why does my Chromebook keep disconnecting from WiFi? [2024]

Most Chromebooks keep disconnecting from WiFi because of weak signals strength, outdated drivers or incorrect network configuration settings.

It can be a frustrating experience when you rely on your Chromebook for work, school or entertainment. But don’t worry, here are 15 ways to fix the issue and get your Chromebook connected to WiFi again.

Why do Chromebooks keep disconnecting from WiFi? : 4 Potential issues

First, lets discuss the main reasons that cause Chromebooks disconnecting from WiFi network.

1- Weak signal strength or poor coverage area

The main cause of WiFi connection issues with Chromebooks is weak signal strength or poor coverage area.

If the router you are connecting to is located at a distance away from your laptop, then it may not be able to maintain an optimal connection.

2- Outdated drivers and firmware

In some cases, the issue may be caused by outdated drivers and firmware on your Chromebook.

It can prevent it from establishing a stable connection with the wireless network, resulting in frequent disconnections and spotty performance.

3- Incorrect network configuration settings

If the router’s settings have been configured incorrectly, then this can also lead to WiFi connection issues with Chromebooks.

For example, if the wrong encryption protocol is selected or certain ports are blocked, then your laptop may not be able to establish a stable connection.

Pro Tip: There are some secure ways to connect the hotspot to Chromebook and keep working on your school or office projects.

4- Interference from Other Wireless Devices

Another reason is interference from other wireless devices in the vicinity. It includes microwaves, cordless phones, baby monitors, Bluetooth speakers, and even other laptops that are connected to the same network as your Chromebook.

All these devices emit a low-level radio frequency which can interfere with your Chromebook’s connection.

15 ways to fix if your Chromebook keeps disconnecting from WiFi

Now, I am going to discuss 15 solutions that can help you fix the issue of your Chromebook constantly disconnecting from WiFi. These solutions are sorted from the simplest to the most complex, so it’s best to start with the first one and work your way down until you find a solution that works for you.

1- Check your WiFi signal strength

The first step is to check if the issue is with your Chromebook or your WiFi connection. If other devices are not experiencing the same disconnection issues, then it could be a problem with your Chromebook’s WiFi antenna or settings. To check the signal strength, follow these steps:

1. Click on the WiFi icon in the bottom right corner of your screen.
2. Look at the signal strength bar next to your network name.
3. If it is low or fluctuating, try moving closer to your router or connecting to a different network.

2- Restart your Chromebook

It’s a classic tech support solution, but it works for a reason. Restarting your Chromebook can fix many software-related issues, including WiFi disconnections.

1. Click on the power button in the bottom right corner of your screen.
2. Select “Restart”.
3. Wait for your Chromebook to restart and try connecting to WiFi again.

3- Update your Chromebook

Outdated software can also cause connectivity issues. Make sure your Chromebook is running on the latest version of Chrome OS by following these steps:

1. Click on the time in the bottom right corner of your screen.
2. Select “Settings”.
3. Click on “About Chrome OS” in the left menu.
4. Click on “Check for updates” and follow the prompts to update your system.

4- Forget and reconnect to WiFi

Sometimes, simply forgetting the problematic network and then reconnecting can resolve the issue. Here’s how to do it:

1. Go to your WiFi settings by clicking on the WiFi icon in the bottom right corner of your screen.
2. Find the network causing issues and click on the three dots next to it.
3. Select “Forget”.
4. Reconnect to the WiFi network by clicking on it again and entering the password if necessary.

5- Clear your browsing data

A cluttered cache or cookies can also cause connectivity problems. Try clearing your browsing data by following these steps:

1. Open Chrome browser.
2. Click on the three dots in the top right corner of your screen.
3. Select “More tools”.
4. Click on “Clear browsing data” and make sure “Cookies and other site data” and “Cached images and files” are selected.
5. Click on “Clear data”.

6- Reset network settings

Resetting your network settings can also help resolve WiFi disconnection issues. Here’s how:

1. Click on the time in the bottom right corner of your screen.
2. Select “Settings”.
3. Click on “Advanced” in the left menu.
4. Under “Network”, click on “Reset network settings”.
5. Confirm by clicking on “Reset” and then restart your Chromebook.

7- Powerwash your Chromebook

If none of the above methods work, you can try powerwashing your Chromebook. This will factory reset your school Chromebook and erase all data, so make sure to back up any important files beforehand.

1. Click on the time in the bottom right corner of your screen.
2. Select “Settings”.
3. Click on “Advanced” in the left menu.
4. Under “Powerwash”, click on “Powerwash”.
5. Follow the prompts to reset your device.

8- Check for physical damage

If you’ve dropped or damaged your Chromebook in any way, it’s possible that this could be causing WiFi connectivity issues. Check for any visible damage and consider taking it to a professional for repair.

9- Use the Chrome Connectivity Diagnostics app

The Chrome Web Store offers a free app called “Chrome Connectivity Diagnostics” that can help diagnose and troubleshoot connectivity issues on your device. Install it by following these steps:

1. Open the Chrome Web Store.
2. Search for “Chrome Connectivity Diagnostics”.
3. Click on “Add to Chrome”.

10- Switch to a different WiFi frequency

If your home network is using the 2.4 GHz band, try switching to the 5 GHz band or vice versa. This can help improve connectivity and reduce interference from other devices.

11- Move closer to your router

Sometimes, simply moving closer to your WiFi router can solve the problem. Walls and other physical barriers can weaken the signal, so try to stay within close proximity to your router.

12- Use an Ethernet cable

If possible, connecting your Chromebook directly to your router with an Ethernet cable can provide a more stable and reliable connection.

13- Disable Chrome extensions

Certain Chrome extensions can interfere with WiFi connectivity. Temporarily disable them by following these steps:

1. Click on the three dots in the top right corner of your screen.
2. Select “More tools”.
3. Click on “Extensions”.
4. Toggle off any extensions that may be causing issues.

14- Check for malware

Malware can also cause connectivity problems, so make sure to run a full system scan with your antivirus software to check for any malicious programs.

15- Contact your Internet Service Provider

If none of the above methods work, it’s possible that there may be an issue with your internet service provider. Contact them and explain the problem to see if they can provide a solution or further assistance.

By following these troubleshooting methods, you should be able to fix any WiFi disconnection issues on your Chromebook. If the problem persists, it may be a hardware issue and you may need to consult a professional for assistance.

You can follow some secure ways to share the WiFi password from your Chromebook to iPhone and enjoy seamless internet connectivity.

Conclusion

We hope this guide helped you resolve any WiFi connectivity issues on your Chromebook.

Remember to try restarting your device, updating software, forgetting and reconnecting to WiFi networks, clearing browsing data, resetting network settings, and powerwashing as potential solutions. If physical damage is suspected, consider taking it for professional repair.